Help Center

Help! I’m not receiving any lead emails.

You can view the leads you've received from Trulia users in the past two weeks by accessing the My Leads section of your account, however all lead emails are still sent to the primary email address you have associated with your Trulia account. 

If you find that you aren’t receiving lead emails at that address, please be sure to check your “junk mail” and “spam mail” folders. If Trulia emails have been moved to those folders, please add our domain “trulia.com” to your safe sender’s list or add the email address updates@trulia.com to the list of safe e-mail addresses. 

If you have unsubscribed to all our mailings and would like to re-subscribe please contact us


Please also review the following instructions if your are using the following email hosts:

GMAIL

If you see a Trulia message in your “Spam” folder, you can unmark the message as spam by doing the following:

  1. Open the Trulia lead email 
  2. Click the “Not Spam” button that appears at the top and bottom of the page.  It will automatically be restored to your Inbox. 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Adding updates@trulia.comto your “Contact list”: 
  • Open the Trulia lead email 
  • Click on the blue down arrow next to “Reply” on the top right of the message 
  • From the drop down menu click  “Add to Contact List” 
  • Our email address will be automatically entered into your contact list 
  1. Creating a filter for your Trulia leads: 

 

  • Click “Create a filter” (next to the “Search the Web button” at the top of any Gmail page). 
  • Enter your filter criteria in the appropriate field(s) 
  • Click “Test Search” to see which messages currently in Gmail match your filter terms. You can update your criteria and run another test search, or click Next Step. 
  • Click “Create Filter.” 

OUTLOOK 

If you see a Trulia message in your “Junk” folder, you can unmark the message as spam or add it to your safe sender’s list by doing the following: 

 

  1. Open the Trulia lead email 
  2. On the top menu bar in the “Junk mail” section click on the ‘Not Junk’ icon, or 
  3. Click on ‘Safe lists’ drop down, and select ‘Add Sender to Safe Senders List” 

 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Adding Trulia domain to your Safe Sender’s domain list: 
  • Open the Trulia lead email 
  • On the top menu bar in the “Junk mail” section click on ‘Safe lists’ 
  • Select ‘Add Sender’s Domain (e.g. @example.com) to Safe Senders List” 
  1. Creating a rule for your Trulia leads: 
  • Right-click the Trulia lead email and select ‘Create Rule.’ 
  • In the Create Rule dialog box, select “Subject” contains and type “Contact request” 
  • Then select “Move the item to folder:” and press “Select folder” button. You can select “Inbox” or any other folder you want to move Trulia lead emails to 

YAHOO! 

If you see a Trulia message in your “Spam” email folder that isn't spam, click the “Not spam” button at the top. 

 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Adding Trulia to your contact list: 
  • Open the Trulia email message 
  • Click on “Add to contacts” next to the “From” email address 

HOTMAIL 

If you see a Trulia message in your “Junk” email folder that isn't spam, click the checkbox next to the message and then click “Not junk”.

 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Marking the messages as safe: 
  • Open the Trulia lead message 
  • Click on ‘Mark as safe’ at the top of the message 
  • Our email will be automatically entered into your safe sender’s list 
  1. Creating a folder for your Trulia leads: 
  • Click on “New Folder” at the bottom of the “Folders” section below “Inbox” to the left 
  • Enter your folder name (e.g. Trulia Leads) 
  • Drag and drop messages to this folder or click the “Move to” button at the bottom of the messages to move it to the right folder.

If none of these options work for you, please check with your domain e-mail provider to ensure that there is no spam filter on their end, which is blocking Trulia email. 

Comments (0)

Help! I’m not receiving any lead emails.

Frequently Asked Questions

You can view the leads you've received from Trulia users in the past two weeks by accessing the My Leads section of your account, however all lead emails are still sent to the primary email address you have associated with your Trulia account. 

If you find that you aren’t receiving lead emails at that address, please be sure to check your “junk mail” and “spam mail” folders. If Trulia emails have been moved to those folders, please add our domain “trulia.com” to your safe sender’s list or add the email address updates@trulia.com to the list of safe e-mail addresses. 

If you have unsubscribed to all our mailings and would like to re-subscribe please contact us


Please also review the following instructions if your are using the following email hosts:

GMAIL

If you see a Trulia message in your “Spam” folder, you can unmark the message as spam by doing the following:

  1. Open the Trulia lead email 
  2. Click the “Not Spam” button that appears at the top and bottom of the page.  It will automatically be restored to your Inbox. 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Adding updates@trulia.comto your “Contact list”: 
  • Open the Trulia lead email 
  • Click on the blue down arrow next to “Reply” on the top right of the message 
  • From the drop down menu click  “Add to Contact List” 
  • Our email address will be automatically entered into your contact list 
  1. Creating a filter for your Trulia leads: 

 

  • Click “Create a filter” (next to the “Search the Web button” at the top of any Gmail page). 
  • Enter your filter criteria in the appropriate field(s) 
  • Click “Test Search” to see which messages currently in Gmail match your filter terms. You can update your criteria and run another test search, or click Next Step. 
  • Click “Create Filter.” 

OUTLOOK 

If you see a Trulia message in your “Junk” folder, you can unmark the message as spam or add it to your safe sender’s list by doing the following: 

 

  1. Open the Trulia lead email 
  2. On the top menu bar in the “Junk mail” section click on the ‘Not Junk’ icon, or 
  3. Click on ‘Safe lists’ drop down, and select ‘Add Sender to Safe Senders List” 

 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Adding Trulia domain to your Safe Sender’s domain list: 
  • Open the Trulia lead email 
  • On the top menu bar in the “Junk mail” section click on ‘Safe lists’ 
  • Select ‘Add Sender’s Domain (e.g. @example.com) to Safe Senders List” 
  1. Creating a rule for your Trulia leads: 
  • Right-click the Trulia lead email and select ‘Create Rule.’ 
  • In the Create Rule dialog box, select “Subject” contains and type “Contact request” 
  • Then select “Move the item to folder:” and press “Select folder” button. You can select “Inbox” or any other folder you want to move Trulia lead emails to 

YAHOO! 

If you see a Trulia message in your “Spam” email folder that isn't spam, click the “Not spam” button at the top. 

 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Adding Trulia to your contact list: 
  • Open the Trulia email message 
  • Click on “Add to contacts” next to the “From” email address 

HOTMAIL 

If you see a Trulia message in your “Junk” email folder that isn't spam, click the checkbox next to the message and then click “Not junk”.

 

If you find that Trulia lead emails are consistently being mislabeled as spam, you can solve this by: 

 

  1. Marking the messages as safe: 
  • Open the Trulia lead message 
  • Click on ‘Mark as safe’ at the top of the message 
  • Our email will be automatically entered into your safe sender’s list 
  1. Creating a folder for your Trulia leads: 
  • Click on “New Folder” at the bottom of the “Folders” section below “Inbox” to the left 
  • Enter your folder name (e.g. Trulia Leads) 
  • Drag and drop messages to this folder or click the “Move to” button at the bottom of the messages to move it to the right folder.

If none of these options work for you, please check with your domain e-mail provider to ensure that there is no spam filter on their end, which is blocking Trulia email. 

Powered by Zendesk